This publication deals with the topic of arbitration in consumer disputes. In the first part it focuses on the analysis of concept of consumer protection in the EU law. Moreover, it analyses relevant ECJ’s case-law concerning protection of consumer in arbitration. The second part deals with the grounds for annulment of arbitral award in consumer disputes in the Czech Arbitration Act de lege lata (taking into account also relevant case-law, the EU law requirements and so called “consumer novel”) and de lege ferenda. The Czech law is compared with Slovak Arbitration Act.