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Civility and trust in social media

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REGGIANI, Tommaso and Fabio SABATINI. Civility and trust in social media. amp; Organization, Elsevier, 2019, vol. 160, p. 83-99. ISSN 0167-2681.
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Basic information
Original name Civility and trust in social media
Authors REGGIANI, Tommaso and Fabio SABATINI.
Edition amp; Organization, Elsevier, 2019, 0167-2681.
Other information
Original language English
Type of outcome article in a journal
Country of publisher Netherlands
Confidentiality degree is not subject to a state or trade secret
WWW URL
Organization Ekonomicko-správní fakulta - Repository
Keywords in English Social media; Facebook; Online incivility; Trust; Social networks; Cooperation; Trust game
Links GA18-19492, research and development project.
Changed by Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 16/3/2019 00:56.
Abstract
Social media have been credited with the potential of reinvigorating trust by offering new opportunities for social and political participation. This view has been recently challenged by the rising phenomenon of online incivility, which has made the environment of social networking sites hostile to many users. We conduct a novel experiment in a Facebook setting to study how the effect of social media on trust varies depending on the civility or incivility of online interaction. We find that participants exposed to civil Facebook interaction are significantly more trusting. In contrast, when the use of Facebook is accompanied by the experience of online incivility, no significant changes occur in users’ behavior. These results are robust to alternative configurations of the treatments.
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JEBO2019_online_jywycqby.pdf Licence Creative Commons  File version 16. 3. 2019

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Uploaded/Created
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  • anyone on the Internet
Right to upload:
 
Right to administer:
  • a concrete person Mgr. Lucie Vařechová, uco 106253
  • a concrete person RNDr. Daniel Jakubík, uco 139797
  • a concrete person Mgr. Jolana Surýnková, uco 220973
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JEBO2019_online.pdf Licence Creative Commons  File version 16. 3. 2019

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Address within IS
https://repozitar.cz/auth/repo/33370/634117/
Address for the users outside IS
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Address within Manager
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Address within Manager for the users outside IS
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Uploaded/Created
Sat 16. 3. 2019 00:56

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Right to read:
  • anyone on the Internet
Right to upload:
 
Right to administer:
  • a concrete person Mgr. Lucie Vařechová, uco 106253
  • a concrete person RNDr. Daniel Jakubík, uco 139797
  • a concrete person Mgr. Jolana Surýnková, uco 220973
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