D 2022

Assessing Real-World Applicability of Redesigned Developer Documentation for Certificate Validation Errors

UKROP, Martin, Michaela BALÁŽOVÁ, Pavol ŽÁČIK, Eric Vincent VALČÍK, Václav MATYÁŠ et. al.

Basic information

Original name

Assessing Real-World Applicability of Redesigned Developer Documentation for Certificate Validation Errors

Authors

UKROP, Martin (703 Slovakia, guarantor, belonging to the institution), Michaela BALÁŽOVÁ (703 Slovakia, belonging to the institution), Pavol ŽÁČIK (703 Slovakia, belonging to the institution), Eric Vincent VALČÍK (203 Czech Republic, belonging to the institution) and Václav MATYÁŠ (203 Czech Republic, belonging to the institution)

Edition

Karlsruhe, Germany, Proceedings of the 2022 European Symposium on Usable Security, p. 131-144, 14 pp. 2022

Publisher

ACM

Other information

Language

English

Type of outcome

Stať ve sborníku

Country of publisher

United States of America

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

electronic version available online

References:

URL URL

RIV identification code

RIV/00216224:14330/22:00127011

Organization

Fakulta informatiky – Repository – Repository

ISBN

978-1-4503-9700-1

DOI

http://dx.doi.org/10.1145/3549015.3554296

UT WoS

001118095800012

Keywords in English

documentation; TLS certificate; usable security; warning design
Změněno: 14/5/2024 04:05, RNDr. Daniel Jakubík

Abstract

V originále

We face certificate validation errors commonly, yet the related tools and documentation had been shown to have very poor usability. Previous research suggests that just improving the error messages and corresponding documentation can have significantly positive effects. Our work aims at increasing the usability of certificate validation by 1) redesigning the API error messages and the corresponding documentation, and 2) validating the real-world applicability of the redesign by investigating the opinions of 180 IT professionals. We focus on the perceived obstacles, desired ideal form and overall satisfaction. The redesigned documentation exhibits a reliable significant decrease in perceived incompleteness, with a small amount of perceived bloat and tangle. The redesigned documentation, now published on a dedicated website, is preferred by 89% of our study participants.
Displayed: 1/11/2024 09:11