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@inproceedings{52386,
author = {Ukrop, Martin and Balážová, Michaela and Žáčik, Pavol and Valčík, Eric Vincent and Matyáš, Václav},
address = {Karlsruhe, Germany},
booktitle = {Proceedings of the 2022 European Symposium on Usable Security},
doi = {http://dx.doi.org/10.1145/3549015.3554296},
keywords = {documentation; TLS certificate; usable security; warning design},
howpublished = {elektronická verze "online"},
language = {eng},
location = {Karlsruhe, Germany},
isbn = {978-1-4503-9700-1},
pages = {131-144},
publisher = {ACM},
title = {Assessing Real-World Applicability of Redesigned Developer Documentation for Certificate Validation Errors},
url = {https://crocs.fi.muni.cz/public/papers/eurousec2022},
year = {2022}
}
TY - JOUR
ID - 52386
AU - Ukrop, Martin - Balážová, Michaela - Žáčik, Pavol - Valčík, Eric Vincent - Matyáš, Václav
PY - 2022
TI - Assessing Real-World Applicability of Redesigned Developer Documentation for Certificate Validation Errors
PB - ACM
CY - Karlsruhe, Germany
SN - 9781450397001
KW - documentation
KW - TLS certificate
KW - usable security
KW - warning design
UR - https://crocs.fi.muni.cz/public/papers/eurousec2022
N2 - We face certificate validation errors commonly, yet the related tools and documentation had been shown to have very poor usability. Previous research suggests that just improving the error messages and corresponding documentation can have significantly positive effects. Our work aims at increasing the usability of certificate validation by 1) redesigning the API error messages and the corresponding documentation, and 2) validating the real-world applicability of the redesign by investigating the opinions of 180 IT professionals. We focus on the perceived obstacles, desired ideal form and overall satisfaction. The redesigned documentation exhibits a reliable significant decrease in perceived incompleteness, with a small amount of perceived bloat and tangle. The redesigned documentation, now published on a dedicated website, is preferred by 89% of our study participants.
ER -
UKROP, Martin, Michaela BALÁŽOVÁ, Pavol ŽÁČIK, Eric Vincent VALČÍK a Václav MATYÁŠ. Assessing Real-World Applicability of Redesigned Developer Documentation for Certificate Validation Errors. Online. In \textit{Proceedings of the 2022 European Symposium on Usable Security}. Karlsruhe, Germany: ACM, 2022, s.~131-144. ISBN~978-1-4503-9700-1. Dostupné z: https://dx.doi.org/10.1145/3549015.3554296.
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