J
2019
The Effectiveness of Reverse Logistics: the empirical test of its factors for product returns reduction
ŠKAPA, Radoslav and Alena KLAPALOVÁ
Basic information
Original name
The Effectiveness of Reverse Logistics: the empirical test of its factors for product returns reduction
Authors
ŠKAPA, Radoslav (203 Czech Republic, guarantor, belonging to the institution) and Alena KLAPALOVÁ (203 Czech Republic, belonging to the institution)
Edition
Ekonomický časopis / Journal of Economics, Bratislava, EÚ SAV, 2019, 0013-3035
Other information
Type of outcome
Článek v odborném periodiku
Country of publisher
Slovakia
Confidentiality degree
není předmětem státního či obchodního tajemství
RIV identification code
RIV/00216224:14560/19:00107267
Organization
Ekonomicko-správní fakulta – Repository – Repository
Keywords in English
reverse logistics; effectiveness; knowledge management; supply chain integration; planning; product returns
Links
GA16-16260S, research and development project.
V originále
Within the context of reverse logistics (RL), only a few studies have focused on the management characteristics that lead to effectively implementing RL. From the myriad of potential factors of effective RL, the paper focuses on the role of knowledge management, 1st-tier integration and the extent of RL planning, as these factors and their mutual relations have been neglected by empirical research to date. The paper develops a theoretical model to fill this gap and tests it using structural equation modelling on primary data. The findings based on 146 cases support that knowledge management, the extent of RL planning and the level of integration with the 1st-tier supply chain members are the factors related to the effectiveness of RL. The study underpins the importance of long-term RL planning and deeper integration and collaboration with customers and suppliers for effective RL and so to reduce the negative impact of product returns.
Displayed: 20/10/2024 02:17