D 2015

Trends in Customer Services and Interfunctional Coordination by Manufacturers

KAŇOVSKÁ, Lucie and Eva TOMÁŠKOVÁ

Basic information

Original name

Trends in Customer Services and Interfunctional Coordination by Manufacturers

Authors

KAŇOVSKÁ, Lucie and Eva TOMÁŠKOVÁ

Edition

Nizozemí, Procedia - Social and Behavioral Sciences, p. 677-682, 6 pp. 2015

Publisher

Elsevier

Other information

Language

English

Type of outcome

Proceedings paper

Field of Study

Economics

Country of publisher

Czech Republic

Confidentiality degree

is not subject to a state or trade secret

Publication form

electronic version available online

References:

URL

Marked to be transferred to RIV

Yes

RIV identification code

RIV/00216224:14220/15:00086291

Organization

Právnická fakulta – Repository – Repository

ISSN

Keywords in English

Customer services; Interfunctional coordination (IFC); Market orientation; Manufacturers of electrical equipment; Manufactures of electronic component; Czech Republic.
Changed: 2/9/2020 15:58, RNDr. Daniel Jakubík

Abstract

In the original language

The purpose of the paper is to describe the most important trends by manufacturers producing electric equipment and electronic components in the Czech Republic. We focus on customer services and interfunctional coordination (IFC), part of market orientation. We prepared questionnaire in the form of the Likert scale. Sixty companies participated in our research. The crucial trends in customer services are: (1) New products are developed, tested and improved according to customer needs; (2) Respondents clearly understand strategic importance and benefits of providing customer services; (3) Provided products are both delivered in time and in very good technical conditions according to customer orders; (4) Respondents enable repeated using products by help of after-sale service, renovation or refurbishing items for their customers. The crucial trends in IFC are: some companies have gaps in (1) information coordination; (2) gaining and analysing information about external environment; (3) and attitude of their workers towards a company.
Displayed: 6/5/2026 22:52