D 2015

Trends in Customer Services and Interfunctional Coordination by Manufacturers

KAŇOVSKÁ, Lucie a Eva TOMÁŠKOVÁ

Základní údaje

Originální název

Trends in Customer Services and Interfunctional Coordination by Manufacturers

Autoři

KAŇOVSKÁ, Lucie a Eva TOMÁŠKOVÁ

Vydání

Nizozemí, Procedia - Social and Behavioral Sciences, od s. 677-682, 6 s. 2015

Nakladatel

Elsevier

Další údaje

Jazyk

angličtina

Typ výsledku

Stať ve sborníku

Obor

Ekonomie

Stát vydavatele

Česká republika

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

elektronická verze "online"

Odkazy

URL

Označené pro přenos do RIV

Ano

Kód RIV

RIV/00216224:14220/15:00086291

Organizace

Právnická fakulta – Masarykova univerzita – Repozitář

ISSN

Klíčová slova anglicky

Customer services; Interfunctional coordination (IFC); Market orientation; Manufacturers of electrical equipment; Manufactures of electronic component; Czech Republic.
Změněno: 2. 9. 2020 15:58, RNDr. Daniel Jakubík

Anotace

V originále

The purpose of the paper is to describe the most important trends by manufacturers producing electric equipment and electronic components in the Czech Republic. We focus on customer services and interfunctional coordination (IFC), part of market orientation. We prepared questionnaire in the form of the Likert scale. Sixty companies participated in our research. The crucial trends in customer services are: (1) New products are developed, tested and improved according to customer needs; (2) Respondents clearly understand strategic importance and benefits of providing customer services; (3) Provided products are both delivered in time and in very good technical conditions according to customer orders; (4) Respondents enable repeated using products by help of after-sale service, renovation or refurbishing items for their customers. The crucial trends in IFC are: some companies have gaps in (1) information coordination; (2) gaining and analysing information about external environment; (3) and attitude of their workers towards a company.
Zobrazeno: 6. 5. 2026 23:44