Přehled o publikaci
2024
Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes
MALČIC, Tomáš and David STAŠBasic information
Original name
Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes
Authors
MALČIC, Tomáš and David STAŠ
Edition
Rocznik Ochrona Srodowiska, Koszalin, Polská republika, Politechnika Koszalińska, 2024, 1506-218X
Other information
Language
English
Type of outcome
Article in a journal
Field of Study
50200 5.2 Economics and Business
Country of publisher
Poland
Confidentiality degree
is not subject to a state or trade secret
References:
Marked to be transferred to RIV
No
Organization
Škoda Auto Vysoká Škola z.ú. – Repository
UT WoS
Keywords in English
automotive industry, process mapping, lean, waste identification, sustainable performance
Tags
International impact, Reviewed
Changed: 3/6/2026 16:12, Ing. Lada Honzáková
Abstract
In the original language
This paper examines the pivotal role of high-quality aftersales service in maintaining global automotive industry competitiveness and sustainability. It presents the methodology for utilizing lean principles in sustainable performance improvement by identifying and eliminating waste in aftersales processes. The approach is exemplified through a case study in road freight vehicle service and maintenance using process mapping. The methodology involves developing a comprehensive process map, analyzing current inefficiencies, and proposing improvement measures. The methodology enhances operational efficiency and contributes to sustainable performance in terms of economic, environmental, and social factors. The methodology is generalized and outlines successful improvement phases and sub-steps.
